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Retuns policy

It may be that you have purchased an item that you have changed you mind on, or that you are not 100% happy with, either way, Peeking Duck will accept, for return or exchange, items that are in new condition, unworn, unaltered and free of damage by the customer. For a full refund (excluding cost of shipping) customers are required to return items within 14 days of purchase. Bespoke or made to order items are non refundable, as are made to order and not re-sellable. Items must be returned to Peeking Duck tracked and signed for, providing tracking reference when sending. 

Step 1: Notify us that you wish to return the item with a brief reason as to why this time, the purchase is not for you. 

Step 2: Package up the items as received (include a brief note on reason for return) including all original packaging/box etc. /if you have the original receipt, that would also be good to include, so that we have your details. 

Step 3: Pop to the post office, or desired courier, but ensure that you send the item 'signed for' or 'tracked'. 

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